+254716 161 600, +254782 161 616 info@dakotexplorerskenya.com
+254716 161 600, +254782 161 616 info@dakotexplorerskenya.com

Booking Terms

Booking terms and conditions

The Reservation

A 30% down payment is required upon confirmation of the safari to secure accommodation and transport; the balance should be cleared at least 45 days before departure

Cancellation & No Show

Reservations/Bookings that are cancelled, reduced in length of stay or reduced in numbers of participants (hereinafter collectively called CANCELLATION) are subject to cancellation and No-Show fees.

The scale of charges, expressed as a percentage of the tour prices, is as follows:

More than 8-week notice Deposit refunded less 5% handling fee

8 weeks 7 weeks’ notice 15%

Less than 6 weeks’ notice 25%

Less than 5 weeks’ notice 50%

Less than 4 weeks’ notice 100%

Should you fail to join a tour or join it after departure or leave prior to its completion, no tour fare refund can be made. (Please note that if the reason for the cancellation falls within the terms of any holiday insurance policy, which you hold, then the insurance company, subject to the terms of your insurance will normally refund any such charges to you).

Accommodation Substitution

Should a case arise whereby accommodation is not available at the quoted hotels/Lodges/Tented camps alternative accommodation will be provided at hotels/lodges/tented camps of similar quality.

Refunds

Whilst the company uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the company for a refund either in whole or part, if any accommodation or excursion is unavailable, or the passenger was unable to use this service.

Diet

Guests with special dietary requirements are advised to warn us well in advance before your departure so that we can inform our suppliers.

Luggage

Please keep your luggage light – soft duffel bags are preferable. Luggage is limited to 15kg per person on internal local flights.

Passport And Visas

The onus is upon the client to ensure that passport and visas are valid for the countries listed. The company, its staff and its agents cannot be held liable for any visas etc. not held by the clients.

Proceed Booking